emaxland eBay Resolution Center Case

This is mostly for my own notes. I’ve never had to have eBay resolve a problem with a seller before… I guess how this plays determines whether or not I’ll keep using eBay. Full communication follows. I’ll update as this unfolds.

NOTE: edited for formatting, removed my phone number
eBay Customer Support has opened a case for you.The seller has until Sep 23, 2011 to respond. Sep 15, 2011 at 9:09 AM

Details you provided:
The item doesn’t match the seller’s description.
You have already contacted the seller through eBay Messages
You paid on Sep 07, 2011
The seller has responded to you
The seller tried or is trying to help you with the problem
You entered the phone number **********
We can share your phone number with the seller.
The item is damaged

Additional information:
“Condition was listed as new. Item received has obvious signs of wear. Headphones have audio issues. Product is defective. It’s clearly used. It’s dirty, the shiny part is peeling from someone else’s sweat, and the side has a mark where the plastic is melted, like cigarette ash would do. Pictures of headphones as they arrived: http://www.ragingcomputer.com/2011/09/emaxland-ebay/ Communication with seller has not been productive. The first message had nothing to do with this transaction. The second message directed me to the manufacturer for warranty, which is impossible because product was not new in original packaging and contains no proof of purchase. The third message informed me they have no replacements and offered me cheaper and inferior alternatives that are unsuited to the purposes of the original product. Shipping me a used defective product when it was listed as new is unacceptable. I want a full refund.”
You wanted:
A full refund


The seller has responded to your case with other solution. Sep 15, 2011 at 11:46 PM
Seller’s message:
“Dear Customer, Please refer to out return policy and confirm to us, we will provide RMA# to you . Please obtain an RMA Number from us BEFORE returning product back to us. Return without RMA Number will be refuse, and return back to sender. Please return the product back to us via a trackable shipping method to: Bargaincell.com Return Dept. RMA# [Your RMA number provided by customer service] 13800 Live Oak Ave Baldwin Park, CA 91706 USA # For any exchange or refund, we need the original receipt or a record of the purchase in our system, and the product must be in its original condition, including the box, UPC bar code, packaging, and all the accessories. # Shipping and handling fees are non-refundable. # Customers will be responsible for return shipment fee. # It may take up to 10 business days to process your return after we receive your product.”


You have responded to the seller. Sep 16, 2011 at 7:55 AM
Your message to the seller:
“Then give me an RMA number BEFORE I send it back. Do you intend to give me a full refund?”


The seller has responded to your case with other solution. Sep 19, 2011 at 3:54 PM
Seller’s message:
“Yes once we receive the returned item we will issue you a full refund.”


You have responded to the seller. Sep 23, 2011 at 8:56 AM
Your message to the seller:
“Sent USPS Certified Mail. Tracking Number: ********************”


The seller has responded to your case with other solution. Sep 23, 2011 at 10:23 AM
Seller’s message:
“Here is the recent status of your order , keep in mind that it is still in transit ; Your Item’s Status Your item was accepted at 12:01 am on September 23, 2011 in COUNCIL BLUFFS, IA 51501. Information, if available, is updated periodically throughout the day. Please check again later. ”


You have responded to the seller. Sep 26, 2011 at 5:56 PM
Your message to the seller:
“Label Number: **** **** **** **** **** Delivered – BALDWIN PARK CA 91706 – 09/26/11 12:45pm When can I expect to see a refund on my account?”


The seller has responded to your case with other solution. Sep 26, 2011 at 11:05 PM
Seller’s message:
“Dear Customer, Your full refund has been processed, please allow 5-7 days for it to clear and show up to your account.”

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